Privacy & Cookie Policy

🏢 S.R.L. "Silver‑Ornament"

📍 Republica Moldova, mun. Balti, str. Stefan cel Mare si Sfint 6/1, ap.27

®️ Company registration no.: 1019602004399

📞 Tel: +373 620 52 100

✉️ Email: keeppouches@gmail.com

We process personal data of users in the European Union according to the GDPR where it applies.

2. What data we collect

We may collect:

Identification and contact data (name, email, phone) if you contact us;
Technical data (IP address, device, browser, language, basic location, access times);
Usage data (pages visited, clicks, time on page);
Cookie and similar identifier data (see Cookie section below).

We do not intentionally collect data of users under 18.

3. Why we use your data and legal bases

We process your data for the following purposes and legal bases under GDPR:

To run and secure the site (logs, security, performance) – legitimate interest.
To answer your messages and requests – contract / pre‑contract (providing the service you ask for).
To improve our content and understand how the site is used (basic analytics) – legitimate interest, where allowed, or consent if required.
To send marketing communications, newsletters or promos – consent (only if you opt in).
To comply with legal obligations (e.g. responding to authorities) – legal obligation.

You can withdraw consent at any time, without affecting past processing based on consent.

            🍪
            Cookie notice: On first visit we show a cookie banner where you can accept all, reject non‑essential, or manage settings. You can change your consent at any time.
        

4. Cookies and tracking

We use cookies and similar technologies:

Strictly necessary cookies – needed for basic site functions (security, consent storage). These do not require consent.
Analytics cookies – to understand traffic and performance. Used only with your prior consent, where required.
Marketing / social media cookies – to integrate tools like Instagram or ad platforms. Used only with your prior consent.

More detailed information about each cookie (name, provider, purpose, duration, type) is available in the cookie preference tool.

5. How long we keep data

We keep personal data only as long as needed for the purposes above, then delete or anonymise it:

Contact data: up to 24 months after last interaction, unless law requires longer.
Analytics data: according to the retention period set in our analytics tools, usually 14–26 months.
Cookie data: according to each cookie's life cycle.
Legal/complaint records: as long as required by applicable law.

6. Who receives your data

We may share data with:

IT, hosting, analytics and marketing service providers acting as processors;
Professional advisers (lawyers, auditors) where needed;
Authorities, regulators or courts when legally required.

We ensure appropriate data‑processing agreements with our processors in line with GDPR.

7. International transfers

Our servers or providers may be located outside the EU/EEA. Where this involves transfer of EU personal data, we use appropriate safeguards under GDPR (such as Standard Contractual Clauses or equivalent measures) to protect your data.

8. Your rights

Under GDPR, you may have the following rights in relation to your personal data:

Right to be informed about processing;
Right of access;
Right to rectification;
Right to erasure;
Right to restrict processing;
Right to data portability;
Right to object to processing based on legitimate interests or direct marketing;
Right to withdraw consent at any time (for consent‑based processing).

To exercise these rights, contact us at keeppouches@gmail.com and describe your request and the email used on the site. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority in the EU or with the competent authority in the Republic of Moldova.

9. Children's data

This site and our products are not directed to persons under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Changes

We may update this Privacy & Cookie Policy from time to time. The latest version date will be shown at the top of this page. We encourage you to review it regularly.